Work At Home Customer Service Specialist

July 4th, 2013

Nordstrom.com (Direct), a division of Nordstrom, is hiring work at home customer service specialists.

Responsibilities:

  •  Process orders for customers via live calls and enter data into order entry system
  • Provide customers with critical product information that insures the proper fit and customer satisfaction
  • Suggest additional products on each order call
  • Successfully resolve all customer service inquires’
  • Share fashion trends and product recommendations for the ‘must haves’ of the season
  • Participate in team and building events
  • Follow through on customer commitments in a timely manner, going above and beyond to exceed customers expectations
  • assist customer with exchanges and replacement orders, process customer financial adjustments when necessary, and assist in package tracking
  • Deliver exemplary customer service through strong ownership and professionalism
  • Deliver productivity through the efficient use of time and commitment to strong results

Qualifications:

  • 6 months experience in retail sales preferred
  • Excellent telephone and written communication skills
  • Demonstrated problem solving skills coupled with the ability to remain solution orientated at all times
  • General understand of computer systems required
  • Ability to work a flexible schedule based on business needs
  • Previous Work at Home experience preferred
  • Ability to manage own performance and work independently
  • Minimum high speed Internet connection of 15Mbps Download/2Mbps Upload (non-reimbursed, can not be wireless connection)

APPLY HERE: https://nordstrom.taleo.net/careersection/2/jobdetail.ftl?job=305367&src=JB-10422

 


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