Work At Home Customer Support Manager

March 1st, 2013

GreatVine is looking for a customer support manager for ongoing support/guidance, business strategy and transformation advice, and account oversight.

Duties:

  • Provide support to customer admin resources to resolve questions and issues related to the GreatVines platform.
  • Act as trusted adviser and own the overall customer satisfaction of named customer accounts. Take proactive action in a number of areas to detect or avoid system issues.
  • Provide training and mentoring to clients.
  • Technical Configuration: Configure GreatVines product to meet customer needs, document and communicate any functional gaps.
  • Documentation: Contribute regularly to knowledge base of implementation, support and best practice materials.
  • Teamwork: Collaborate with team members. Share knowledge, provide visibility into personal accomplishments and follow direction when provided.
  • Participate in after hours support call rotation.
  • Perform thorough analysis of customer data and lead remediation of issues.

2+ years recent Salesforce.com admin experience mandatory, certification desirable.

APPLY HERE


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