Work At Home Japanese/English Team Manager

April 30th, 2013

Apple is looking to hire Japanese/English Team Manager for their at is responsible for providing daily supervision and promoting the development of AppleCare Customer Relations representatives.

** PLEASE NOTE this position requires candidates to be fluent in English and Japanese (read, write, speak)**

You Must be a customer focused person who is self motivated, friendly and has a passion to solve client issues in an efficient and effective manner. Must be effective in managing performance and developing support agents.


  • Meet standard performance goals
  • Participate in hiring, and training development as needed
  • Perform HR and Administrative tasks Hold weekly staff meetings
  • Conduct employee one-on-ones and yearly reviews
  • Actively manage the performance of his or her team Define and deliver goals and expectations for direct reports
  • Measure and report attainment of goals
  • Monitor Advisor training requirements Share best practices
  • Seek and take action on improvement opportunities

Preferred qualifications include
: Strong knowledge of Apple’s Technical Support processes and procedures Experience managing a support team in a contact center Experience managing cross functional or cross site groups


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