Work At Home Phone Collections Rep

December 31st, 2012

Time Warner Cable’s East Region is seeking Phone Collections Representatives for their Columbia, SC Collections department.


  • Take inbound calls from delinquent subscribers
  • Resolve account disputes, payment, billing and collection related concerns
  • Handle payment status inquiries and provide payment information
  • Set up payment arrangements
  • Process and post payments over the phone using acceptable methods of payment
  • Handle complaints relating to late fees, collection charges, billing adjustments


  • Associate’s degree (A.A) or equivalent from a two-year college or technical school; or two years collections/sales experience preferred
  • A proven track record in school, or work experience in a collections or call center environment required
  • Excellent telephone and verbal communication skills required


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