Work At Home Service Center Associate

April 30th, 2013

Sedgwickcms is looking to hire work at home service center associates, to expedite the Customer Service claims application process; to ensure correct case assignment; and to act as a customer liaison in assisting the customer with the correct contact person to resolve problems and/or questions.


  • Assign new claims to the appropriate claims handler.
  • Enter verbal and written application information that meets both the internal and external customers’ requirements accurately into the claims management system.
  • Contact the customer by telephone, written correspondence and/or the claims system regarding documentation required to process a claim, required time frames and claim status.
  • Communicate clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process.
  • Participate in and maintains a quality service culture within the Customer Service Team.


  • Education & Licensing
  • High school diploma or GED required.


  • One (1) year of clerical or customer service experience required.
  • Skills & Knowledge Excellent oral and written communication PC literate, including Microsoft Office products
  • Good customer service skills


SHIFT: Start time between 12:00 pm and 2:00 pm CST (start time is assigned bi-weekly and is subject to change based on company need).

Required for candidate to be available to work 4 weekdays and 1 weekend day per week.

Training: 2 week remote and/or on location training (determined by company). Training will take place in between the hours of 9:00 am and 6:00 pm CST – Monday thru Friday (subject to change).


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