Work at Home Support Representatives

July 2nd, 2013

KGB USA is looking for work at home  support representatives to receive inbound calls from customers and provide technical support for the fiber optic TV, Internet, and phone service


  • Answer customer question(s) (e.g., provide order/ trouble status)
  • Perform logical troubleshooting
  • Document troubleshooting steps and confirm resolution of reported trouble
  • Guide the customer through a battery of self-help installation and repair opportunities
  • Service activation support for voice service calling features
  • Provide affiliated ISP support
  • Listen to customers and comprehend reason for call (e.g., status, trouble report)


  • Wired Webcam – capable of viewing the entire work area in the home
  • Headset
  • Monitor 19 inch or larger
  • Broadband Internet
  • Must have a dedicated workspace area (room with a door


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