Work at Home Support Representatives

April 5th, 2013

KGB USA is looking for WAH agents.


  • Wired Webcam – capable of viewing the entire work area in the home
  • Headset
  • Monitor 19 inch or larger
  • Broadband Internet
  • Must have a dedicated workspace area (room with a door)
  • Must be aware and comply to a “clean desk” policy
  • Answer customer question(s) (e.g., provide order/ trouble status)
  • Perform logical troubleshooting
  • Document troubleshooting steps and confirm resolution of reported trouble
  •  Guide the customer through a battery of self-help installation and repair opportunities
  • Service activation support for voice service calling features
  • Provide affiliated ISP support
  • Perform other duties as required
  • Listen to customers and comprehend reason for call (e.g., status, trouble report)



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