Work From Home AppleCare Area Manager

April 25th, 2013

Apple is looking to hire a work from home AppleCare Area Manager.

In this position you will be responsible for managing multiple teams which support their current At-Home Advisors (who provide focused customer support for Apple products/services).

Responsibilities:

  • Manage direct staff of 6-8 Team Managers ensuring they exceed standard performance goals.
  • Effectively execute on management and administrative tasks such as: holding staff meetings, conducting regular one-on-one’s, hiring, development of employee performance management, defining goals and expectations for direct staff.
  • Communicating effectively to direct and extended teams, ensuring delivery and understanding of vision messages and calibration between sites.

Qualifications:

  • 3-5 Years in a management capacity in a large or multi-site inbound call/contact/e-care center
  • Experience managing home-based employees
  • Knowledge of call center management tools such as Network Queue call routing, ACDs, call tracking systems, internet technology and reporting, IVRs, and core call center metrics
  • Experience in working with Human Resource areas of the business that are pertinent to employee management
  • Mac technical support experience a plus

APPLY HERE


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