Work From Home Bi-Lingual Customer Care Representative

September 3rd, 2013

Asurion is currently hiring work from home bi-lingual customer care representatives in various states.


  • Professionally handle incoming requests from customers, ensuring that issues are resolved both promptly and accurately to achieve first contact resolution.
  • Technical troubleshooting and gathering information from customers to identify root causes of customer problems and/or dissatisfaction. Determining appropriate courses of action to ensure the result is successful from both a client and customer standpoint, and to accurately document the interaction through contact tracking.
  • Immediate/direct keyboarding into customer service information systems.


  • Minimum of 1 year of continuous and verifiable employment.
  • Minimum 6+ months of recent and continuous customer service, retail, or call center experience preferred.
  • Experience in a performance-managed environment preferred.
  • High level of PC navigation ability in a Windows environment with the ability to quickly learn client specific technical programs, and working simultaneously with multiple software applications and ability to learn internal and external systems to an expert troubleshooting level.
  • Follow strict processes, including established scripting to avoid unnecessary out-of-the box steps.
  • High school diploma or GED required.
  • Must be able to type a minimum of 30 wpm.
  • Must be flexible to work shifts as required (evenings, weekends, and holidays).
  • Must be able to pass a background check and drug screen.
  • Ability to learn in an online training environment and adapt to changing work requirements.
  • Must be able to attend all scheduled training classes during the 6 week training period.
  • Must meet minimum equipment/connectivity requirements upon hire and throughout duration of employment.
  • Must provide distraction-free and secure home office environment.


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