Work From Home Call Center Agent

March 11th, 2013

Hewlett-Packard is looking for part-time work at home agents for their call center.


  • Minimum education of high-school graduate or GED.
  • Minimum of 6 months customer service experience, preferably in call center.
  • Must be at least 18 years of age or older.
  • Must be able to pass a background investigation.
  • Ability to successfully complete classroom training program.
  • Ability to meet program standards for Quality, productivity, attendance and schedule adherence.
  • Ability to simultaneously use telephone while navigating computer systems.
  • Ability to follow procedural guidelines to resolve basic customer inquiries.
  • Ability to probe customer inquiries in order to understand customer needs and offer the best solution when there may be several potential options.
  • Operating knowledge of PC, Windows based environment. Basic computer skills to include use of a mouse, navigating between screens and keyboard manipulation.
  • Must be available to work assigned shift. Hours of operation are from 6:00 a.m. – 10:00 p.m. including weekends and holidays.
  • Must be available to work overtime as needed by the business.


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