Work From Home Technical Support Representative

June 27th, 2013

StarTek is looking for a work from home Technical Support Representative. This is a Work From Home position but the training will be held on site in Downtown Lynchburg, VA.

You must live in a 50 mile radius of Lynchburg.


  • Responds to customer inquiries regarding service, billing, equipment, features, activations, and/or changes to account information taken via telephone or e-mail.
  • Utilizes computer/on-line guidelines in responding to customer inquiries.
  • Informs customers about services available and assesses customer needs.
  • Handles customer problems related to product function or the replacement of defective parts.
  • Completes, processes, and maintains applicable paperwork and records.
  • Gathers information, researches/resolves inquiries and logs customer calls.
  • Strives to resolve customer issues on the first call without having to transfer callers.
  • Follows escalation procedures as needed.
  • Analytical capabilities to review customer records and determine needs based solutions
  • Tech and internet savvy



  • Equipment to Work from Home
  • Quiet working home office environment (preferably with closed door) free from noise and interruptions
  • Call Center Grade Phone and Headset (must be willing to purchase upfront it is approximately $100.00 – will be reimbursed after 90 days of employment)
  • Landline Phone – No VOIP or Cell Phone High speed Internet connection (hard-wired such as DSL or Cable – no wireless or satellite)
  • Operating System: Windows XP or Higher (No Mac’s)
  • Web Browser: Microsoft Internet Explorer 6.0 or higher


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